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About Us This website is owned and operated by TheMagicTouch (GB) Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please contact us using the details below.

Our Contact details:
TheMagicTouch (GB) Ltd.
Unit 4 Apex Business Centre Boscombe Road Dunstable Bedfordshire LU5 4SB United Kingdom
Phone: 01582 671444
Fax: 01582 671555
Email: website [at] themagictouch [dot] co [dot] uk
VAT Registered GB 600 5280 89


Company number: 2699075

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments, PayPal and Payment on Account..

If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Non Account Customers - Strictly cash with order or on collection.

Account Customers - Strictly 30 days from the date of invoice.

All equipment (printers, presses, plotters) are sold strictly as payment in advance to both account and non-account customers.

Credit Accounts will be automatically be placed on hold where invoices are overdue for payment or credit limit is exceeded.

Returned or represented cheques will be charged at £20.00 per representation.

All goods are subject to availability.

Our office is open 9am - 5.30pm Monday to Friday. Orders placed out of hours or at the weekend will not be processed until the next working day.

Prices stated in Euros are an indication only. The actual amount you will be charged will be determined by the actual exchange rate used by your bank at the time the transaction takes place.

Shipping And Handling Mainland United Kingdom including Scottish Highlands (Carrier Services)

2/3 Day £7.00 per consignment
Next Day £10.00 per consignment
Before 10.30am - £20.00 (up to 31kg thereafter 50p per kg).
Please note that delivery before 10.30am could be tendered as early as 8am
* Delivery times & options vary across Scottish regions. Please check to see which times and delivery options apply.

Northern Ireland.
2/3 Day £10.00 per consignment up to 31kg, thereafter 45p per kg.
Next Day £15.00 per consignment up to 31kg, thereafter 50p per kg.

Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
2/3 Day £25.00 per consignment

Delivery Charges - Ceramic Mugs & Mug Boxes

Mainland UK
Next day delivery (where available): £5.00 per case/100 mug boxes
Minimum charge: £10.00

Northern Ireland
Next day delivery (where available): £6.00 per case/100 mug boxes
Minimum charge: £12.00

Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
2/3 day delivery: £25.00

Delivery Charges - Swing Head Heat Presses and A3 TMT/OKI Printers

Mainland UK
Next day delivery (where available): £40.00 per item

2/3 day: £25.00 per item

Northern Ireland
Next day delivery (where available): £60.00 per item

2/3 day: £45.00 per item

Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
2/3 day delivery: £25.00 per item

Delivery Schedule Every endeavour will be made to dispatch goods ordered Before 4.00pm on the same day. Prices are subject to change without prior notice.

All redelivery charges as a result of non-attendance are chargeable.

Any shortages or non-delivery must be notified to us within 24 hours of receipt.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01582 671444 (International +44 01582 671444) or fax us on 01582 671555 or write to us at Unit 4 Apex Business Centre Boscombe Road Dunstable Bedfordshire LU5 4SB United Kingdom

Privacy Policy Privacy Policy

Who We Are
TheMagicTouch (GB) Ltd (?we? or ?us? or ?our?) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

TheMagicTouch (GB) Ltd.?s registered office is at Unit 4, Apex Business Centre, Boscombe Road, Dunstable, Bedfordshire, LU5 4SB and we are a company registered in England and Wales under company number 2699075. We are registered on the Information Commissioner's Office Register; registration number Z6484995, and act as the data controller/data processor when processing your data. Our designated Data Protection Appointed Person is Carl Newbury, who can be contacted at Unit 4 Apex Business Centre, Boscombe Road, Dunstable, Beds, LU5 4SB +44(0)158267144 cnewbury@themagictouch.co.uk.

Information That We Collect
TheMagicTouch (GB) Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -
Name
Date of Birth
Home Address
Personal Email
Business Email
Home Telephone Number
Mobile Telephone Number

We collect information from you when you register on our site, place an order, subscribe to our marketing information and offers or fill out a form.


We collect information in the below ways: -
Online and paper form, website orders and telephone.

How We Use Your Personal Data (Legal Basis for Processing)
TheMagicTouch (GB) Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests


Your Rights
You have the right to access any personal information that TheMagicTouch (GB) Ltd processes about you and to request information about: -
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.




Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. TheMagicTouch (GB) Ltd uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

DPD
We use DPD as our main parcel carrier and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, email and telephone number to meet business requirements.

For more information about DPD, please read their Privacy Policy at http://www.dpd.co.uk/privacy_policy.jsp

Mini Clipper Ltd
We use Mini Clipper as a parcel carrier and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and telephone number to meet business requirements.

For more information about Mini Clipper Ltd, please read their Privacy Policy at http://www.miniclipper.co.uk/privacy-policy/

The Credit Protection Association

We use The Credit Protection Association to assist us in the event of non payment of invoices and they act in the capacity of a processor on our behalf.

For more information about The Credit Protection Association, please read their Privacy Policy at
https://cpa.co.uk/privacy/policy


Visitors to our website

When someone visits www.themagictouch.co.uk we may use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.




Safeguarding Measures
TheMagicTouch (GB) Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -

SSL, TLS, encryptions, restricted access, IT authentication, firewalls, anti-virus/malware

Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. TheMagicTouch (GB) Ltd does not transfer or store any personal data outside the EU.


Consequences of Not Providing Your Data
You are not obligated to provide your personal information to TheMagicTouch (GB) Ltd however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it.


Legitimate Interests
As noted in the ?How We Use Your Personal Data? section of this notice, we occasionally process your personal information under the legitimate interests? legal basis. Where this is the case, we have carried out a thorough Legitimate Interests? Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests? legal basis for processing your personal data for the purpose of marketing information and have identified that our interests are beneficial to you as a customer..

How Long We Keep Your Data
TheMagicTouch (GB) Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.





Marketing
CONSENT EXAMPLE
Occasionally, TheMagicTouch (GB) Ltd would like to contact you by email, post and telephone with the products,services and promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting TheMagicTouch (GB) Ltd directly.


LEGITMIATE INTERESTS EXAMPLE (existing customers)

TheMagicTouch (GB) Ltd will occasionally send you products, services and promotions by email, post and telephone that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

If you would prefer not to receive above-mentioned marketing and offers, please tick below: -

I wish to opt-out of marketing ?

Lodging A Complaint
TheMagicTouch (GB) Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.


TheMagicTouch (GB) Ltd
Carl Newbury
Unit 4, Apex Business Centre, Boscombe Road, Dunstable, Bedfordshire, LU5 4SB
+44(0)1582671444 sales@themagictouch.co.uk

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
+44(0)303 123 1113 registration@ico.org.uk

Consent
TheMagicTouch (GB) Ltd take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

No returns are accepted over 1 month from date of dispatch, or once items are printed or processed in any way.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Perfect returns should be authorised by our returns department and with a confirmed returns reference code. We are under no obligation to accept the return of perfect garments. All perfect returns will be subject to a 20% handling charge.

Remittance Terms Ownership of all goods remain the property of TheMagicTouch (GB) Ltd until all invoices are paid in full.

Cheques for orders will have to be cleared before goods are released. If your order is urgent there will be an additional charge of £15.00 to obtain special clearance on your cheque.

Prices do not include carriage, which will be charged where goods are not collected.

Prices do not include VAT, which will be charged at the standard rate where applicable.

Prices for cases/dozens are per size.

In the event of a dispute which cannot be resolved without recourse to law, the appropriate jurisdiction will be that of England & Wales.

We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our credit terms. Interest of 3% above Barclays Bank base rate and third party collection costs are payable on defaulting accounts.

The themagictouch.co.uk website is owned and operated by TheMagicTouch (GB) Limited a company registered in England and Wales whose registered office is at 4 Apex Business Centre, Boscombe Road, Dunstable, Bedfordshire, LU5 4SB.

If you have any queries please contact us at sales@themagictouch.co.uk

Company Registration No. 2699075, VAT No. GB 600 5280 89

Prices are subject to change without prior notice and will be charged in Pounds Sterling.



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