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About Us This website is owned and operated by TheMagicTouch (GB) Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please contact us using the details below.

Our Contact details:
TheMagicTouch (GB) Ltd.
Unit 4 Apex Business Centre Boscombe Road Dunstable Bedfordshire LU5 4SB United Kingdom
Phone: 01582 671444
Fax: 01582 671555
Email: website [at] themagictouch [dot] co [dot] uk
VAT Registered GB 600 5280 89

Company number: 2699075

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments, PayPal and Payment on Account..

If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Non Account Customers - Strictly cash with order or on collection.

Account Customers - Strictly 30 days from the date of invoice.

All equipment (printers, presses, plotters) are sold strictly as payment in advance to both account and non-account customers.

Credit Accounts will be automatically be placed on hold where invoices are overdue for payment or credit limit is exceeded.

Returned or represented cheques will be charged at £20.00 per representation.

All goods are subject to availability.

Our office is open 9am - 5.30pm Monday to Friday. Orders placed out of hours or at the weekend will not be processed until the next working day.

Prices stated in Euros are an indication only. The actual amount you will be charged will be determined by the actual exchange rate used by your bank at the time the transaction takes place.

Shipping And Handling Mainland United Kingdom including Scottish Highlands (Carrier Services)

2/3 Day £7.00 per consignment
Next Day £10.00 per consignment
Before 10.30am - £20.00 (up to 31kg thereafter 50p per kg).
Please note that delivery before 10.30am could be tendered as early as 8am
* Delivery times & options vary across Scottish regions. Please check to see which times and delivery options apply.

Northern Ireland.
2/3 Day £10.00 per consignment up to 31kg, thereafter 45p per kg.
Next Day £15.00 per consignment up to 31kg, thereafter 50p per kg.

Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
2/3 Day £25.00 per consignment

Delivery Charges - Ceramic Mugs & Mug Boxes

Mainland UK
Next day delivery (where available): £5.00 per case/100 mug boxes
Minimum charge: £10.00

Northern Ireland
Next day delivery (where available): £6.00 per case/100 mug boxes
Minimum charge: £12.00

Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
2/3 day delivery: £25.00

Delivery Charges - Swing Head Heat Presses and A3 TMT/OKI Printers

Mainland UK
Next day delivery (where available): £40.00 per item

2/3 day: £25.00 per item

Northern Ireland
Next day delivery (where available): £60.00 per item

2/3 day: £45.00 per item

Isle of Man, Channel Islands, Scilly Isles and Scottish Islands
2/3 day delivery: £25.00 per item

Delivery Schedule Every endeavour will be made to dispatch goods ordered Before 4.00pm on the same day. Prices are subject to change without prior notice.

All redelivery charges as a result of non-attendance are chargeable.

Any shortages or non-delivery must be notified to us within 24 hours of receipt.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01582 671444 (International +44 01582 671444) or fax us on 01582 671555 or write to us at Unit 4 Apex Business Centre Boscombe Road Dunstable Bedfordshire LU5 4SB United Kingdom

Privacy Policy TheMagicTouch (GB) Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

No returns are accepted over 1 month from date of dispatch, or once items are printed or processed in any way.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Perfect returns should be authorised by our returns department and with a confirmed returns reference code. We are under no obligation to accept the return of perfect garments. All perfect returns will be subject to a 20% handling charge.

Remittance Terms Ownership of all goods remain the property of TheMagicTouch (GB) Ltd until all invoices are paid in full.

Cheques for orders will have to be cleared before goods are released. If your order is urgent there will be an additional charge of £15.00 to obtain special clearance on your cheque.

Prices do not include carriage, which will be charged where goods are not collected.

Prices do not include VAT, which will be charged at the standard rate where applicable.

Prices for cases/dozens are per size.

In the event of a dispute which cannot be resolved without recourse to law, the appropriate jurisdiction will be that of England & Wales.

We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our credit terms. Interest of 3% above Barclays Bank base rate and third party collection costs are payable on defaulting accounts.

The website is owned and operated by TheMagicTouch (GB) Limited a company registered in England and Wales whose registered office is at 4 Apex Business Centre, Boscombe Road, Dunstable, Bedfordshire, LU5 4SB.

If you have any queries please contact us at

Company Registration No. 2699075, VAT No. GB 600 5280 89

Prices are subject to change without prior notice and will be charged in Pounds Sterling.

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