Terms & Conditions

  1. Non Account Customers – Strictly payment with order or on collection of goods.
  2. Account Customers – Strictly 30 days from date of invoice.
  3. All equipment (printers, presses, plotters) are sold strictly as payment in advance to both account and non-account customers.
  4. Credit Accounts will automatically be placed on hold where invoices are overdue for payment or credit limit is exceeded.
  5. Returned or represented cheques will be charged at £20.00 per representation.
  6. All goods are subject to availability.
  7. No returns are accepted after 1 month from date of despatch, or if printed/processed in any way.
  8. Any shortages, damages or non-delivery must be notified to us within 24 hours of expected date of receipt.
  9. Any claims for damaged or missing goods must be supported by photographic evidence of the packaging and/or damaged goods.
  10. Ownership of all goods remain the property of TheMagicTouch  (GB) Ltd® until all invoices are paid in full.
  11. Cheques for orders will have to be cleared before goods released. If your order is urgent there will be an additional charge of £15.00 to obtain special clearance on your cheque.
  12. Prices do not include carriage which will be charged where goods are not collected.
  13. Prices do not include VAT, which will be charged at the standard rate where applicable.
  14. Prices for cases/dozens are per size.
  15. Delivery Charges

    UK Mainland (Carrier Services)*.

    2/3 Day            £7.00 per consignment. Next Day            £10.00 per consignment.
    Before 10.30am  £20.00 per consignment up to 31Kg, thereafter 50p per Kg.
    Please note delivery before 10am could be tendered as early as 8am.
    Saturday           £25.00 per consignment up to 31Kg, thereafter 50p per Kg.
    * Delivery times & options vary across Scottish regions.
    Please check to see which times and delivery options apply.

    Deliveries to N. Ireland

    Next Day          £15.00 per consignment up to 31Kg, thereafter 50p per Kg.
    2/3 Day            £10.00 per consignment up to 31Kg, thereafter 45p per Kg.
    Deliveries to Republic of Ireland, Isle of Man, Channel Islands, Scilly Isles and Scottish Islands by quotation.

    Delivery Charges for  Ceramic Mugs  & Mug  Boxes
    UK Mainland

    Next Day Delivery     £5.00 per case/100 mug boxes
    (where available)       Minimum charge £10.00

    Northern Ireland

    Next Day Delivery      £5.00 per case/100 boxes
    (where available)       Minimum charge £15.00
    All other areas by quotation

    Delivery Charges for  Swing  Head Heat  Presses & A3 TMT/Oki Printers
    UK Mainland

    Next Day                £40.00 per item. (where available)
    2/3 day service        £25.00 per item. All other areas by quotation

    All redelivery charges as a result of non-attendance are chargeable.
    Every endeavour will be made to despatch goods ordered before 5.00pm on the same day.
  16. Perfect returns must be authorised by our returns department and with a confirmed returns reference code. We are under no obligation to accept the return of perfect garments. All perfect returns will be subject to a minimum 20% handling charge.
  17. In the event of a dispute which cannot be resolved without recourse to law, the appropriate jurisdiction will be that of England & Wales.
  18. Please note: Whilst we conduct thorough testing on a selection of fabrics, garments and substrates to ensure quality and performance,we always recommend that you conduct your own testing for durability based on your specific requirements and expectations.Individual factors and applications may vary. Please note: We cannot assume responsibility for the performance and durability of selected fabrics, garments and substrates under conditions beyond our control.
  19. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our credit terms. Interest of 3% above Barclays Bank base rate and third party collection costs are payable on defaulting accounts.

Prices are subject to change without prior notice and will be charged in Pounds Sterling